How Can I Find Out More Information About a Product?

We provide detailed descriptions of all our products on their individual product pages. Each page includes information on ingredients, usage instructions, and benefits to help you make an informed decision. If you still have questions after exploring the product pages, we encourage you to visit our Sustainability page, which outlines our eco-friendly practices. Additionally, our team is always here to assist you—just send an email to [email protected]. We love connecting with our customers and are happy to provide any additional information you may need!

Will My Product Melt, Dry Out, Freeze, or Expire?

Our products are crafted to withstand typical environmental changes, so short-term exposure to heat or cold shouldn’t affect their performance. However, to ensure optimal results, we recommend using our products within two years of their manufacturing date. You’ll also want to check the Period After Opening (PAO) symbol—an open jar icon typically found on the packaging—indicating how long the product remains effective after it’s first opened. Proper storage in a cool, dry place will also help preserve the quality of your product.

When Will My Order Arrive?

We pride ourselves on delivering orders quickly. For Canadian customers, delivery typically occurs within 3 to 10 business days, depending on your location. In the USA, orders generally arrive within 3 to 5 business days. Please note that occasional delays may happen due to US customs processing. If you’d like more information about your shipment or need to track your order, please visit our Shipping page. We’re committed to ensuring your order reaches you as swiftly as possible!

How to Set Up for Tax Exemption?

To benefit from tax exemption when placing an order, it’s essential to complete the setup process before making your purchase. Unfortunately, we are unable to retroactively apply tax exemptions after an order has been placed. Here’s how to get set up for tax exemption:

Step 1: Create an Account:
First, make sure you have an account registered on our online store. This will ensure that your tax exemption is automatically applied to future orders.

Step 2: Submit Your Status Card:
Next, email a clear photo of your Status Card, ensuring that the expiry date is visible. If you reside on a reserve, please include your shipping address in the email to make sure we apply the correct exemption. Our email for submissions is [email protected].

Step 3: Confirmation Email:
Once we’ve processed your information, we will send you a confirmation email. After that, you’ll be all set to place orders with your tax exemption automatically applied at checkout!

When Will My Credit Card Be Charged?

Your credit card will be charged immediately after your order is accepted and processed. This ensures that your purchase is confirmed and we can begin preparing your items for shipment right away.

What Forms of Payment Do You Accept?

We accept a wide range of payment methods to make your shopping experience convenient. You can pay using Visa, Mastercard, American Express, Diner’s Club, Discover, Google Pay, Apple Pay, Shop Pay, and AfterPay. Whether you prefer using traditional credit cards or modern digital wallets, we’ve got you covered.

If you have any other questions or concerns, feel free to reach out to us at [email protected]. We’re here to help!